Menu
Reply
Davdt
  • 34
  • 0
  • 1
On our wavelength
239 Views
Message 1 of 4
Flag for a moderator

Unable to forward scam text to 7726

I received scam text and tried to forward to 7726 but said unable to send . Haven’t had this problem with previous provider EE . Is this specific to virgin mobile ? 

Corey_C
  • 3.62K
  • 198
  • 299
Forum Team
Forum Team
187 Views
Message 2 of 4
Flag for a moderator

Re: Unable to forward scam text to 7726

Sorry to hear that, Davdt, what error message do you get when try to send?

 

Cheers,

Corey C

0 Kudos
Reply
Davdt
  • 34
  • 0
  • 1
On our wavelength
119 Views
Message 3 of 4
Flag for a moderator

Re: Unable to forward scam text to 7726

It was just showing progress bar and then would time out saying unable to send. It gave option to ta exclamation and try again but repeatedly failing. There was an issue with my phone number changing on my account and also I took my spending cap outside my plan from £0 to £3 not sure if this made a difference but randomly must have automatically sent few days later  as had response saying received.

 

0 Kudos
Reply
Hayley_S
  • 732
  • 26
  • 67
Forum Team
Forum Team
104 Views
Message 4 of 4
Flag for a moderator

Re: Unable to forward scam text to 7726

Thank you for confirming this information @Davdt.

 

I am sorry for all of that, looks like there might of been a delay with the message reaching us.

 

Many thanks,

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply