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Lynda4
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Trying to get a new SIM

Help please, very frustrating time trying to get new SIM due to lost phone. But a couple of weeks ago I asked to move to a family plan and apparently this is still being processed 'on the system' so they cannot issue sim until refresh date 3 weeks away .. was told the rewash no getting around this- although customer care said try a Virgin shop but they are all closed ..help !

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Katie_WT
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Re: Trying to get a new SIM

Hi there @Lynda4

 

I am sorry about this - there should be no reason as to why we can't get you a replacement even if you are updating your family plan. I have located a few different mobile numbers from your forum information so we'll pop you a Private Message to go through security and confirm what SIM you need replacing. 

 

Please look out for the Purple Envelope in the top right of the page and pop me a reply when you can

 

Cheers

 

 

Katie - Forum Team


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