I’ve been trying to get in contact with Virgin Media for months now, and the problems are either never fixed, or no one answers the phone.
No matter what I try I can’t login to the virgin media app - I am trying to end three mobile contracts so that my children can start paying for them themselves. I also have a TV and broadband contract with Virgin Media - the TV constantly doesn’t work, and the WiFi is awful. The main thing I need help with ASAP is logging into my account so I can make some changes.
Thanks for your post and for reaching out to the Community Forums, beccisawyer,
Apologies for the delayed response and sorry that you are having connection issues. Have you been able to get this sorted since your post? I've sent you a private message to confirm your account details;