Menu
Reply
Highlighted
  • 10
  • 0
  • 0
Joining in
191 Views
Message 1 of 7
Flag for a moderator

Text OK, 4G OK but no voice calls in or out

I have a good signal, text works send and receive, 4G also works but I can call or receive calls. No tone just times out. Can't get customer service. Tried SIM is a second phone exactly the same.

First phone is dual SIM and second SIM is fine. I swooped SIMs no different.

0 Kudos
Reply
Highlighted
  • 944
  • 55
  • 76
Forum Team
Forum Team
129 Views
Message 2 of 7
Flag for a moderator

Re: Text OK, 4G OK but no voice calls in or out

Hi Reneh4610, 

 

Thank you for your post. 

 

I apologise that you're having this issue. Has this always been the case or is it something that has just happened, also are you still experiencing this at the moment? 

 

Cheers. 

Ryan_N - Forum Team
0 Kudos
Reply
Highlighted
  • 10
  • 0
  • 0
Joining in
109 Views
Message 3 of 7
Flag for a moderator

Re: Text OK, 4G OK but no voice calls in or out

I finally got through to Virgin help and was informed there was a problem in my area. Had an email from EE to confirm it. Next day got an email from EE to say service was back and indeed it was. I remain amazed that 4G and text worked but not voice especially as my wife is an EE customer and her phone was working throughout. 

Still not for me to wonder why - it works!

0 Kudos
Reply
Highlighted
  • 5.22K
  • 787
  • 1.41K
Very Insightful Person
Very Insightful Person
102 Views
Message 4 of 7
Flag for a moderator

Re: Text OK, 4G OK but no voice calls in or out

If the EE fault was on 3G you would not have been able to make calls as there is no 4G calling on Virgin. On the other hand your wife on EE could well have this facility, or maybe she has WiFi calling.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 10
  • 0
  • 0
Joining in
97 Views
Message 5 of 7
Flag for a moderator

Re: Text OK, 4G OK but no voice calls in or out

Thanks, could explain it.

0 Kudos
Reply
Highlighted
  • 2.99K
  • 278
  • 555
Very Insightful Person
Very Insightful Person
85 Views
Message 6 of 7
Flag for a moderator

Re: Text OK, 4G OK but no voice calls in or out

Remember Virgin Mobile doesn't have 4G-calling, your wife on EE (assuming she's Pay-Monthly) will. There could have been a problem with 2G/3G voice-fallback which would render the VM phone snookered, but EE could carry on regardless. There could be 4G coverage on 800Mhz in that area, which Virgin Mobile can't access but EE 4G-calling can.

Either of those scenarios would explain your symptoms.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

  • 10
  • 0
  • 0
Joining in
35 Views
Message 7 of 7
Flag for a moderator

Re: Text OK, 4G OK but no voice calls in or out

Thanks

0 Kudos
Reply