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Davey1111
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Tariff

every month when my tariff starts there’s 16 pound extra charges out side plan usage like it’s two months every month 

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Megan_L
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Re: Tariff

Hi Davey1111,

Thanks for using the forums to get this issue with your mobile bills looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I'd like to start by asking a few simple questions first if you don't mind 🙂

  • What tariff are you on at the moment - how much Calls, Minutes, Data?
  • What is the monthly payment?
  • Do you also have a handset loan agreement alongside this tariff?
  • Have you managed to check your Online Account bills to see what might be causing these extra charges?
  • Have you thought about adding a spend cap to your account in order to stop overcharges? 

Thanks,

Megan_L

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