A couple of weeks ago I suddenly couldn’t use the router to access the internet with any devices connected to it, I thought it might be a problem with the sim so spoke to VM who said they would send me a new SIM card which arrived within a couple of days but didn’t solve the problem.
From here I spoke to TP-Link as it appeared it could be a problem with the device so they eventually sent me a replacement which arrived today.
This still didn’t solve the problem so I went back to VM and after a lot of testing, and swapping sims around was told it appears because VM have now switched from Vodafone to O2 unfortunately the sim is no longer compatible with the device!
So in summary sim worked perfectly in device on Vodafone but now doesn’t after network switch to O2.
Has anyone else had a similar problem develop in the last few weeks?
Answered! Go to Answer
After a long time online and on tech support I found that manually changing the ANS simply to goto.virginmobile.uk was all I needed for fix this. Hope it works for you too.
I was given these as the full settings
nternet APN Settings:
APN type: Default
MMS APN Settings:
Proxy/MMS Proxy: 193.030.166.002
MMSC/MMSC URL: http://mms.virginmobile.co.uk:8002
Port/MMS Port: 8080
Authentication Type CHAP
MMS APN Type: mms
Hi cjp1 thanks for posting and welcome back to our community.
Sorry to hear that your SIM is no longer compatible with your device. We're limited to the support we can offer here as it's regarding 3rd party devices. You may be able to get some support here. Or our fantastic community members may be able to assist you. I am really sorry.
The new sim works in other devices no problem, can even connect to it as a personal hotspot, buy won’t work in the mobile router.
Official line from VM is the sim is no longer compatible with the TP-Link device.
thanks for the reply, is this a recent thing? I’ve had the sim in the router for 18 months without a problem.
id be interested to know why it stopped working just a couple of weeks ago, up until then no problem!
is this issue likely to be resolved?
Have you tried manually resetting the APN settings in your router
For somebody who isn’t particularly tech savvy, changing the APN of a router can seem daunting. However, it’s actually fairly simple:
I have a look at that later, I’ve got a BT Mobile sim in the router at the moment which works fine but not unlimited data so would rather use my VM sim.
I spent about an hour on the phone with TP-Link trying to resolve the issue and we changed a lot of the settings with no success