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Still offering cancelled contract offer

So I have had a letter from Virgin about my contract I took out in December, telling me the price is going up from £9 per month to £16 as they are no longer offering that contract anymore and have to move me to another.

So I have 2 questions.

1. Why move me to a £16 per month contract, and not the next one at £12.00?

2. Why is the contract I am on still be offered to new customers if it's no longer available. See image below hopefully. (Edit: gave up, can't get image to show).

Apologies for the rant, but something is fishy here.

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Very Insightful Person
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Re: Still offering cancelled contract offer

Images have to be moderated. If you want to post it again I'll have a look.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: Still offering cancelled contract offer

Media.jpg

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Re: Still offering cancelled contract offer

Thanks 

Have posted image in separate post above.

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Re: Still offering cancelled contract offer

Answers

1: because the £12 plan at the moment has a promotion, as your plan is changing (even if it is by Virgin) - you do not qualify to receive any promotions anymore 😞

2: the £9 plan I see Virgin advertising is: 2GB data and 1500 minutes, was that what you we're on?.

"but something is fishy here".  Agree there, saying we are withdrawing some older plans but was still happily advertising/selling those plans to new customers within the last month is 🐟

I have one Virgin SIM left on a very old/cheap plan, it is not used an awful lot, so guessing they they are thinking - why bother kicking that one out?.

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Re: Still offering cancelled contract offer

Hopefully it will appear shortly.

Moved myself to 30 day contracts ages ago. Slightly more expensive (although my present main one is a belter) but I am in control and not subject to the whim of any network.

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Re: Still offering cancelled contract offer

Ok, I can see those answers being logical. The biggest issue I have is that I only took the contract out at the start of December, so I have not even been a customer for 3 months yet. I bet they wouldn't have let me out of a 12 month contract that early if I decided I didn't want it anymore. I'm not sure I can trust them to move me onto another one, and not remove that in 3 months time. 

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