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cmaheather
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Split port problem - no incoming calls or texts

I ported my number from EE on December 16th and since then have been unable to receive calls or texts (outgoing calls and data are fine).  I raised a "split port" issue with customer support but it is still not working.  Can someone please escalate this and get my number working again please?  Currently I am unable to login to some services like PayPal as I cannot receive the text.

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cmaheather
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Re: Split port problem - no incoming calls or texts

Is there no-one who can help?  How do I get this fixed?

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Zak_M
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Re: Split port problem - no incoming calls or texts

Good morning @cmaheather 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your mobile services. 

 

Are you able to let us know what the make and model of your current handset is? 

 

Kind regards,

Zak_M

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