Hi emilyjpitts,
Thank you for your post and welcome to the community and Virgin Media! 🙂
Many apologies for the delayed response to you, and if your number switch did not go through on the planned date, I can understand this will be disappointing for you.
I've had a quick look at your account from here and can see that you called us regarding the number switch, can you please confirm if your number has now successfully ported over?
If not, please just let me know and I'll look into this for you ASAP
Kindest regards,
Beth