Sim

[Samylee]

Hi, 

replacement SIM arrived but will not work. Called virgin and they have said it has been activated. Tried a sim from a friend (vodaphone) and that works. 

please help me with this

[Tom_W1]

Hi @Samylee thanks for your post although I'm sorry to hear of your concerns raised.

I appreciate you've tried your friend's SIM in your phone, but are you able to please test your SIM in your friend's phone to see if it works or you're still having problems?

Many thanks

[Samylee]

Hi, 

yes tried sim in friends phone. Does not work. Spoken to someone at virgin this morning another sim has been sent

sam

[Martin_N]

Thank you for keeping us updated on this Samylee. 

Please do let us know how it goes with the new SIM card. 

^Martin

[Samylee]

SIM has still not arrived. Guessing I can blame the strikes. Will leave till Monday then call.

sam

[Jodi_S]

Apologies for the delay Samylee,

Please do come back to us if your sim card has not arrived by Monday and we will investigate this further for you. 

Kind regards Jodi. 

[Samylee]

Hi,

SIM arrived today. It has been put into the phone and I am still getting the same message as the last sim of phone not allowed, it’s been put in the correct way and turned on and off. 

sam

[Jodi_S]

Sorry to hear your new sim card has not worked Samylee,

We will need to investigate why this is not working on your handset yet other sim cards are. Can we ask if your handset has been unlocked to any network?

Kind regards Jodi. 

[Samylee]

Hi, I have had a virgin sim in this phone for a long time, never any problems before. The phone is unlocked to any network.

[Jodi_S]

Thanks for confirming Samylee, 

We will need to investigate this further for you. I am going to send you a private message to take some more details from you, please click on the purple envelope to accept the chat.

Kind regards Jodi.