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Sim swap issue

I have recently received new sim but no longer have old one needed to activate

there seems to be no practical way of contacting anyone for help at the moment... is there any way around this issue or should I just cancel my contract?

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Very Insightful Person
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Re: Sim swap issue

Do you have an online account? It can be done from there.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: Sim swap issue

You’re not alone. I’ve been trying for a week to get in touch with virgin but no one seems to be working. I’m this modern technical age, phones are important and so these workers should be in the office/at home working so that we can too. Rant over. 

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Forum Team
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Re: Sim swap issue

Hi Hariet, 

I am sorry you feel this way our agents are working from the office and some from home. Have you and @P12owe followed @enlli advice? As this is a community, our forum members are here to help and advise as well.

Thanks

Zoie

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