Menu
Reply
Highlighted
  • 3
  • 0
  • 0
Joining in
153 Views
Message 1 of 4
Flag for a moderator

Sim swap issue

I have recently received new sim but no longer have old one needed to activate

there seems to be no practical way of contacting anyone for help at the moment... is there any way around this issue or should I just cancel my contract?

0 Kudos
Reply
  • 5.21K
  • 786
  • 1.41K
Very Insightful Person
Very Insightful Person
136 Views
Message 2 of 4
Flag for a moderator

Re: Sim swap issue

Do you have an online account? It can be done from there.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
131 Views
Message 3 of 4
Flag for a moderator

Re: Sim swap issue

You’re not alone. I’ve been trying for a week to get in touch with virgin but no one seems to be working. I’m this modern technical age, phones are important and so these workers should be in the office/at home working so that we can too. Rant over. 

0 Kudos
Reply
Highlighted
  • 1.01K
  • 48
  • 104
Forum Team
Forum Team
65 Views
Message 4 of 4
Flag for a moderator

Re: Sim swap issue

Hi Hariet, 

I am sorry you feel this way our agents are working from the office and some from home. Have you and @P12owe followed @enlli advice? As this is a community, our forum members are here to help and advise as well.

Thanks

Zoie

0 Kudos
Reply