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Bryso
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Sim sent to wrong address

My ongoing sim swap saga - eight days to disconnection.

Tried ordering a new sim online giving my current address. Have received an email saying a sim is being sent to an address I left 15 years ago.

I have tried calling, emailing, leaving a post here but without any response.

The order reference is 100001151077765

Any chance of someone from VirginMedia please responding?

 

 

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carolineparma
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Re: Sim sent to wrong address

Hi there

 

Please could you tell me the contact details that you used in order to request a replacement sim card ?

Thank you

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Bryso
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Re: Sim sent to wrong address

I went to https://www.virginmedia.com/help/replacementsim

But despite entering my current address, they have apparently sent it to somewhere I lived 14 years ago.

To add to the confusion, the virgin website won't recognise the email address they sent an email to.

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Chris_W1
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Re: Sim sent to wrong address

HI Bryso, thanks for the message and sorry to hear that you are having issues with the service, can you reply to the private message sent by Martin, this can be done by clicking on the purple envelope. Chris 

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