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darenj01
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Sim charge on oomph package - why?

Hi

Why has a charge appeared on this months mobile phone bill when the number in question is paid for under the oomph package?

Clarify please if you can...

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enlli
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Re: Sim charge on oomph package - why?

Without knowing what the charge is for I would guess it is for something outside of the allowance. 

MMS messages are one as are calls outside of 01, 02, O3 and some O7

 

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darenj01
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Re: Sim charge on oomph package - why?

Nope,

It is a tarrif charge. Nothing outside of the allowance at all.

They have also included only 1 family plan number not the 3 so currently £11.10 is on the bill that shouldn't be.

Not a good start, only recontracted 2 weeks ago.

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