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Reggy91
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Service restrictions

I paid my bill yesterday which was for premium texts I had received otherwise my texts and minutes are included in my plan.  I was told my service would be back on within 24 hours.  This has now been exceeded and my service is still not on

my phone is important to me as I have a diabetic son, I am reluctant to ring again as it took me over an hour to connect which I had to do on another phone which has restricted minutes.  The lady I spoke to was unhelpful in respect of premium texts which I am appalled at and the communication barrier posed further problems.  Can anyone help get my service restored as I am now losing patience with Virgin 

For a large company as this it is appalling 

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Zoie_P
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Re: Service restrictions

Hi Reggy91, 

thank you for your post and welcome to forums 🙂

I am sorry to hear you have not received the best experience with us, has your service been restored since your post?

Thanks,

Zoie

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