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SIM not activated after 24 hours

Hello, 

My SIM card was reported as lost. I have received the new SIM card after 7 days and it's been 24 hours since I put my SIM card in my phone.

I keep getting a message stated SIM not provisioned. I have switched the phone off and tried reinserting the SIM

I do not have another handset, I cannot call Virgin and I have no dial tone on my house phone, and due to current circumstances I cannot use a friends phone

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Re: SIM not activated after 24 hours

Hi Sherm, 

Thanks for using the forums to get this issue with your mobile looked into, I am sorry its not been working for a while since you received it.

In order to figure out what has happened, can I ask if the SIM you had beforehand was red?

Also, is the handset asking for an unlock code when you insert the SIM?

Thanks,

Megan_L

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