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SIM deactivated

AngryCustomer91
On our wavelength

on ‎17-03-2022 10:54

Phone deactivated as new sim not installed.

phone and sim are in different countries.

Customer service refuse to help. They repeatedly hang up.

very poor service. 
Can anyone at Virgin help out?

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2 REPLIES 2

enlli
Very Insightful Person
Very Insightful Person

on ‎17-03-2022 11:10

Virgin will have to send a replacement SIM to a UK address and it will need activation in the UK before posting on.

The old SIM would need to be changed as EE no longer supply Virgin signal.

The team here will take details from you.

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Alex_RM
Forum Team
Forum Team

on ‎17-03-2022 11:18

Hi AngryCustomer91,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having an issue with the mobile.

 

If we have sent a new SIM we're unable to re-activate an old one.

 

We're also only able to post a SIM to a UK address as Enlli has advised.

 

If we've sent out an activated SIM you can then post this on to an overseas address.

 

Alex_Rm

 

 

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