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mrsalsm1th
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SIM cards in security gates

I have had a virgin pay as you go sim in a security gate since 2011. All I do is top up the balance once a year. Now I can't seem to get through on the number to top up the card or ask what to do about changing the sim. I have tried the chat online who say I must phone as they can't help. I phone and am told wait for 45 mins or a text will be sent to my mobile for direct access to someone. Sim is not in a phone! Have tried to sort online but cannot get account no to sign in only have the card that came with the original sim! Have letter with new sim dated 27/7/20.

all I want to do is check balance on the sim and find out if I can just insert the new sim and carry on.

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Zak_M
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Re: SIM cards in security gates

Good Morning, 

 

A very warm welcome to the forums and thank you for taking the time to post. 

 

I will be more than happy to assist you with this. I am going to pop you over a PM so that I can get some additional information. 

 

Kind regards,

Zak_M

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