Virgin Media Community

[Leeman23]

Hi

i recently requested a stac code but didn’t realise I needed a pac code to keep my number. The stac code has been passed on to my new provider. Is there any way to rectify this so I can keep my number?

thanks

[enlli · Accepted solution]

You will have to contact your new supplier Before it is applied because once given everything is handled by them

[Leeman23]

Contacted new provider and they cancelled the stac request at their end but my virgin number that I wanted to keep has been disconnected overnight. Anyone know if it can be reconnected?

[Lisa_CC]

Hey Leeman23,

Thanks for your post about your Mobile number and I've had a look at your details using the information we have on here. I can see you've spoken to a member of our Team and would advise that if you have any queries with the number, to try contacting your new mobile provider.

Thanks,

Lisa