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RalphCongreve53
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Replacement SIM

Hi,

I have a SIM card that is showing 'No Service'. I have been through all the fault finding process and this has made no difference. Is it possible to request a replacement sim card be sent out? 

Many thanks

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JoeKing1VM
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Re: Replacement SIM

RalphCongreve53 hello à few questions.

1) Has the sim been activated? 

2) Had it been working before? 

3) Does the device work on  the Virgin network EE or Vodafone? 

 

Joe

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RalphCongreve53
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Re: Replacement SIM

Hi Joe, 

thanks for responding. The sim has been working fine till last week. It worked on the Virgin network.

thank you

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enlli
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Re: Replacement SIM

There isn't a Virgin network. Historically they use EE but are now moving to Vodafone.

Is your problem in one place or is wherever you travel?

If you have no way of contacting them by phone then hang on here. However it can take a while for someone to get to you 

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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RalphCongreve53
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Re: Replacement SIM

Thanks for explaining. It will be EE. It’s the same wherever I go.

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