Virgin Media Community

[roadgiant]

For some time I have been getting false notification of voicemail on my mobile phone, usually after restarting or entering pin.
The message icon appears on my phone,I open it and get the message " No new voicemail" from the voicemail service

Does anyone know how to clear this and  prevent this occuring continually if there are no new messages?
Thanks 
RG

[John_GS]

Hi roadgiant

Thanks for posting. Sorry for the confusion with the voicemail. What phone are you using and is the software on it up to date?

Kind regards,

[roadgiant]

Thanks for resonding
I am currently omn a Moto g50 upto date with Android 11,up to a month or so back I was using a Huawei P20 Lite running Android 9, the same thing was happening on the P20, for a long time,I just never got aroud to trying to sort it out

[John_GS]

Thanks for coming back to me.

Is the software upto date on the phone?

Kind regards,

[roadgiant]

Yes software is upto date

[John_GS · Accepted solution]

Can you call your own mobile and leave yourself a message? Then delete it. This should solve this. 

Best,

[roadgiant]

Thanks, will give it a try later and let you know if that works

[John_GS]

Cheers do keep me posted.

Best,

[roadgiant]

Seems to have worked OK, thanks for the help

[John_GS]

Great to hear all sorted 🙂

Is there anything further I can assist with?

Kind regards,