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Sonade
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Re: Replacement SIM card not arrived

Hi, 

My mum has had letters saying she needs to swap her sim but she hasn't received the new sim. 

Please can someone help. I've tried calling 789 and the telephone number given for non virgin phones but just using up my minutes to no avail.

Thanks 

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John_GS
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Re: Replacement SIM card not arrived

Hi Sonade

 

Thanks for posting and welcome to the community.

 

I am sorry to hear your Mum has not received her SIM. I will send you a PM now so I can sort this out for you/her

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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John_GS
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Re: Replacement SIM card not arrived

Hi @Sonade

 

Thanks for joining me on PM. I've spoke to the account holder and have ordered you a new SIM. 

 

It'll be there in 3-5 working days. When received pop the SIM card in the handset, this will trigger the network migration. 

 

If it doesn't, please let me know how the new SIM goes

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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