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Re: Handset contract expiry

Joining in

I also have same issue. Been trying to resolve via contact centre for 2 months. I want to know my balance and clear my handset finance. Pleeeeeeaaaaaaasssseeeeeee.........


Forum Team
Forum Team

Hi @IR75,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're struggling to get information on a handset loan agreement. Have you followed the advice detailed here on how to access the credit agreement details?


Zach - Forum Team
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yes I have tried to follow guidance but I don't have the codes or original contract available. Virgin Mobile website direct obviously no use either as I no longer have an account. 

Hi IR75,

Thanks for posting, so I can help with this I've popped you over a private message.