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Message 61 of 82
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Virgin mobile problem

Cant dial out on my mobile, all checks say ive good network coverage.

Maghull, Liverpool area

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Message 62 of 82
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No calls

Cant make calls keeps disconnecting this is a joke of a service

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Message 63 of 82
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Re: Mobile service issues

its down in coventry as well no calls or receive don't look good good virgin just took out a new contract😬

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Message 64 of 82
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Re: No calls

keep losing signal can't get on to 4G well does work but seems very intermittent at the moment

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Message 65 of 82
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Re: Mobile service issues

when calling will be fixed?

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Message 66 of 82
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Re: Mobile service issues


@jas7o wrote:

when calling will be fixed?


Good question.

There has been a major fibre damage incident in Southampton overnight. All VM services in that part of the south coast from Dorset to Sussex are out, as are some of Virgins competitors using the same piece of infrastructure. This appears to have also taken out Virgin Mobile services nationally & some website services such as the Service Status.

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Message 67 of 82
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Unable to log into virgin mobile account

I live and work abroad but keep a contract sim to retain my number.

I cannot log into my mobile account as I have forgot my password the only option is to get a code send to mobile number but I cannot receive it in Brunei I tried to contact customer service but was hold for about a week!!!!

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Message 68 of 82
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Unable to make outgoing calls

For some reason, all of a sudden this morning my iPhone 11 wouldn’t make outgoing calls. I have had this before with previous iPhones and seem to remember being told to switch ‘dial assist’ on in settings. I have done this and my phone is now working, but I wonder if you could clarify if it is okay to leave dial assist switched on and why this may have happened all of a sudden when I don’t think I changed the setting in the first place?

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Message 69 of 82
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Re: Mobile service issues

Having similar issues in Scotland, PA16 area. Can't call between Virgin numbers. First noticed around 11am

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Message 70 of 82
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No phone calls or messages getting throug

  • Not receiving calls or text messages
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