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rcrawford054
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REORDER SIM CARD

So I am currently on a pay monthly contract, however I have discovered there may be a fault with my sim as I can't make or receive calls and need to order a new one but keep the same number and contract. How do I do this?

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Emma_C
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Re: REORDER SIM CARD

Hi Rcrawford054, 

Thanks for your post and welcome to our community. 

 

Really sorry that your SIM card is causing some problems, this isn't good. 

Have you tried the SIM in another phone just to check if it is the SIM at fault? 

Are all payments up to date? 

Have you switched to one of your new SIM cards over the past year or so as if this isn't done it can also cause the services to stop. 

Let us know and we can help it further from here. 

Emma_C - Forum Team
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