on 14-01-2022 17:42
Hi There,
I was using lyca and last month switched to virgin keeping my old number but unfortunately I won’t able to retain my number for iMessage or iCloud. On my device the mobile number says different.
I’ve tried to reach customer support couple of times but no luck. Can you please help me with this.
Thanks,
on 14-01-2022 18:39
This solves some problems
Sign out of your Apple ID
Switch your phone off and then on again
Resign in to your Apple ID
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 14-01-2022 20:56
Hi @Sanat129,
Thank you for your post and welcome to our community forums. We're here to help.
I'm sorry to hear you're having a spot of bother with the number updating for iMessage. Have the steps that have been suggested by @enlli helped at all?
Thanks,
on 14-01-2022 21:12
No it didn’t work. I’m tired of doing this. The number showing in attached screenshot is not mine. This is the temporary number which virgin media has given me and I was told it will be automatically done or you can manually change your number in phone (my number) but this is not working. I just don’t want to use this number and want to keep/ use my old number which I’m using since 2016.
on 14-01-2022 21:49
Seems a common problem not unique to Virgin
Got this from Giffgaff
https://community.giffgaff.com/d/3258193-ported-number-but-iphone-still-showing-old-number
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 15-01-2022 08:26
Hi Sanat129
When did you port in your number to us?
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 15-01-2022 10:00
December 2021
on 15-01-2022 10:06
Are you able to go into the settings, then phone and then manually edit the number at the top of the screen.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 15-01-2022 10:07
I have done numerous times but issue is still persists.
on 15-01-2022 10:30
When you save it, does the number revert I'm guessing?
Is this the same with any calls made or just iMessage affected?
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill