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Annamalby
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Phones calls cut out

Hi I’ve just changed my Sim in the last few months and now every time I make a phone call, or receive one, the line just cuts off after a few seconds? It is so annoying and I literally cannot use my phone??

I have tried to contact Virgin but there is only online QA.... nobody that can actually help or answer a phone call? Where is the Customer Service here?......

I can see by the comments that this seems to be a common problem ...... does anyone from Customer Support actually read any of these comments and respond? Otherwise how are we supposed to fix the problem.....?

Any help would be greatly appreciated....
Thankyou! 

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Steven_L
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Re: Phones calls cut out

Sorry to hear of the issues that you've been having with your phone Annamalby.

 

Has this improved since you last posted? 

 

Do you have problems with text messages or data or is it just the calls that you're having issues with? 

 

Please could you try to remove your sim card, give it a quick wipe and reboot your phone and put the sim card back into the handset.

 

Regards

Steven_L

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