My wife has a Huawei P Smart and I have a Moto G7 Power, both on Virgin plans. We live and work in the Oldham area. Every weekday morning my wife phones - or tries to phone - me, mobile-to-mobile, from work to touch base, ensure everything's okay, etc. However, frequently these days, she can't get through and has to phone our landline instead. This is puzzling: the Virgin accounts are in good shape, we're not blocked on each other's devices, and so on. We did think it might be that her calls were being rejected because I was online, but today I wasn't on the phone at all and she still couldn't get through. I suspect a weak signal, but how to check this? Any other ideas about the cause?
PS: I just used the app to check signal strength at our postcode and apparently all the services are "very good", so unless that rating is out of date or liable to unpredictable fluctuations... it's not that.
Thanks for getting back to us. We haven't tried the suggested solution yet, but we did try ringing my phone from my wife's phone while we were both at home and there was no problem with that.
So I'm wondering: my wife works at an electronics (semiconductor) manufacturing company and has been trying to phone me from the break area within the building.
Is it possible that there is some kind of electronic shielding or interference related to the manufacturing process? Is it a known issue with phone networks in general, that they are susceptible to disruption in this kind of industrial environment?
It is possible, has your wife always had issues calling you from her place of work or is this a recent issue?
We could also check to see if there has been any mast issues in the area around where your wife works but that would require the postcode and if you were comfortable giving that over a public platform.
Finally, have either yourself or your wife been migrated over to Vodafone? They are our new network provider and some accounts have been transferred over to them, have you been notified of this recently?