Phone number

[lynnp22]

When I went with virgin I kept my old phone number, did all the stuff with puk number and now when phone or texting it comes up with another number and people don’t know it’s me. Why is this happening? 

[BenMcr]

Did you get confirmation from your previous provider that the Switch out was confirmed and from Virgin Mobile?

It may be that you need to re-do the PAC submission. If it's still within the 30 days of you getting it, you can do that through the Your Account site at https://mobile.virginmedia.com

If it's been over 30 days then you'll need to get a new PAC from your previous provider first.

[Jodi_S]

Hi lynnp22,

Welcome to our community and thanks for posting. Sorry to hear that you've experienced some issues with transferring your number across to us.

As our valued member @BenMcr has given some amazing advice already, we just wanted to make sure everything was OK your end?

Have you managed to retrieve your original number? For more information and help with your mobile you can click the link here.

Kind regards Jodi.