Hi can I have some help so I put a order in and its now saying order parked. I have had no communication from Virgin and I don’t know what’s happening. If an advisor could contact me that would be helpful.
Taken from another post
This happens when an order is placed online, and it needs to go through extra checks. Unlike when you do this on the phone, an agent is able to provide the information there and then. If the team needs more information from you, they would usually contact you in 24-72 hours, if not the order would be released. The other reason why this may be parked would be because the credit check had failed.