Virgin Media Community

[Am130107]

Hi everyone, 

I placed a order on for iPhone 12 pro unlimited deal and said I would get a call back in 2 days nothing so far and have now found out it has been parked virgin will not give me any information why. May I ask how long it usually takes for people who have had a similar experience. 

[Paul_DN]

Hi Am130107,

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you haven't hear anything in regards to your iPhone 12 pro since the order was parked, I have tried to locate your account but have been unable to locate it with the information we have.

So I can help further I will invite you into a private chat, please click on the purple envelope to accept.

Regards

Paul.