Hi G4DDS
I had a similar conversation with a lady on 789 this afternoon. The problem is that the 789 staff try to be helpful, but on more than one occasion I have found I have been told one thing by one person and a different thing by another.
If it is the case it that porting must be completed before January 11, it makes a nonsense of the Virgin website which told me the PAC code was valid until 3 Feb 02, and also the text message I received from Virgin which gave the same date.
In other documents I have read, the emphasis seemed to be on requesting the PAC code (requesting not using ) within three months of receiving notification of the ending of the service - in my case the first text about the PAYG service ending I received was in October or November. When the ending of the service was announced earlier last year the time period was quoted as between October 2021 and February 2022.
It is ironic that January 11 is a Tuesday, as all the mobile operator sites I have looked at state that any porting request made after on a Friday, Saturday or Sunday will be completed on a Tuesday.
Perhaps Virgin's system can be set up so that porting to other providers is still allowed within the normal 30 day timescale even after they no longer provide the PAYG 'service' to their customers.
We need a clear statement from Virgin on this - I had hoped that the Virgin representatives who help on this forum would be able to provide one.
If such a statement doesn't already exist, I had hoped they would be able to obtain a clear written statement from the company that would help their customers and their own staff.
