OK, thanks Pumas. I have registered, but the phone is in the name of my elderly mother so I don't have access to it to make a call. I'll have to talk her through it! Cheers
Hi Ash. Many thanks for your response. I am the account holder, but I don't have the physical phone, it is for my mother Is there a 'normal' phone number I could contact VM instead of 789? She isn't very good at hearing (uses it for texts only) and tends to keep topping up for no reason. Thanks