Virgin Media Community

[Keith772]

When Virgin changed all the sims my 'phone became A £2 a day plan on T Mobile.  What happens when Virgin PAYG ends.  789 customer service still links to Virgin.

[BenMcr]

According to your last post you were moving to BT as the PAYG SIM was disconnected already?

https://community.virginmedia.com/t5/Managing-Your-Account-Mobile/cannot-make-calls/m-p/4758677#M289...

If that's the case then the closure of Virgin Mobile PAYG shouldn't affect you now.

[Keith772]

Yes BT is great customer service but this is second phone.

[BenMcr]

T-Mobile isn't a network in the UK anymore. What was T-Mobile is now part of EE (and are owned by BT).

So if you still have a Virgin Mobile PAYG SIM, it will stop working soon, but if the phone is unlocked you can put whatever SIM you like in it.

If it's an EE SIM, then it won't be affected by the closure of Virgin Mobile PAYG.

[Keith772]

Thanks that's really helpful.  I will just wait and see what happens.  Its  a backup phone which became T Mobile when I put the new sim in so it might be an ee sim

[Gareth_L]

Please keep us updated on how you get on Keith772

Gareth_L

[BenMcr · Accepted solution]

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@Keith772 wrote:

Thanks that's really helpful.  I will just wait and see what happens.  Its  a backup phone which became T Mobile when I put the new sim in so it might be an ee sim

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Yes, if it's an old phone it won't have been programmed with the EE name, so would show either T-Mobile or Orange.

Be aware that older phones will be fine for voice and texts until 2033, but 3G data capable devices will become 2G only before then as 3G is being switched off in favour of 4G and 5G.

When that happens depends on the network you're on - https://www.ispreview.co.uk/index.php/2021/12/all-public-2g-and-3g-uk-mobile-services-switched-off-b...

[Keith772]

Hi Gareth,

Just had a text to say the 'T mobile' service I have end on Monday.  Tried to log into my account to be told the system does not recognise me.  However it has given me a PAC code.  Sad to be leaving PAYG with Virgin after nearly 20 years but retired and only need the phone for emergencies.

Regards, Keith.

[Gareth_L]

Hi Keith, 

You can migrate over to O2 now 

That way you are still kind of with us 

Thanks for your loyalty 

Gareth_L