Virgin Media Community

[davidwellard]

I cannot get a pac code because I think my sim is in the new migration system because its an old one 

I cannot use customer services because they refuse to do anything without a security word which I do not know as it was 20 years ago 

The account shows as unknown when I go online 

Help please 

[ezy]

If you are out of contract and are going to another network, have you looked to see if they have a service to do it all for you?

[Corey_C]

Hi davidwellard,

Thanks for your post and for reaching out to the Community Forums. Sorry to hear that you have not been able to get your PAC. Have you already received the replacement SIM? The new SIM should not prevent the PAC provess. You can also request a PAC by SMS: 

• Text ‘PAC’ and your date of birth (in DD/MM/YYYY format) to 65075 For example: PAC 01/03/1984

Cheers,

Corey C