Virgin Media Community

[Emmaharv]

I placed a new order 7 days ago to get a new virgin mobile pay monthly contract , the email came back to say virgin would be in touch soon , still nothing after 7 days !! I don’t know what on earth is taking so long , I thought that the checks would be done straight away or at least I would have had some correspondence back to say if I had passed the checks now it’s saying parked ?! 
any help would be appreciated, if this is the level of customer service that im receiving  even before the order has gone through, then god help me if it goes through 

thanks 

[Emma_C]

Hi Emmaharv, 

Thanks for your post and welcome to our community. 

Very sorry that your order has been parked and you've not heard back from the team. 

I can appreciate you're keen to know what's going on and I can assure you this isn't the level of service we aim to provide. 

I'll need to find the order to see what's happened so I'll pop you a message now to grab some details.