Ony one bar and very slow data connection

[Gaulochan]

Hi, 

I just moved from Voda UK to Virginmedia Sim Only Deal (Number porting completed today) and has been struggling with Internet Data connection. I am hardly getting 1 Mbps down and less than 0.5 Mbps down. Checking the coverage in my area (SM5 1RE), it is showing good outdoor and indoor. 

Kindly advise if anything can be done?

Kind regards
G

[Kath_F]

Hi G, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you're having an issue with your mobile data speeds currently. For the first 24 hours once the number porting is completing, you may find you have some issues but these should clear after the 24 hours. 

If you are still having an issue this time tomorrow, have a look to see if the steps on this link help. 

Keep us posted on how you get on. 

Thanks, 

[enlli]

Found this on O2 fault checker

 

[Gaulochan]

Hey Guys, 

Thanks for your kind reply. 

O2 has finally resolved Phone Mast nearby where I live however I am still having issues signal and data. 

Any advice would be highly appreciated. 

Kind regards
G

[Ashleigh_C]

Hi there @Gaulochan

Thank you so much for your post and I am so sorry to hear that your issues have continued. 

Can I ask what exactly is happening with your signal and data? 

Is it only effected at home or when you are out and about as well?

Thank you 

[Gaulochan]

Hi Ash,

It is only affected when I am at home. Even going to upstairs or back garden doesn't help with the signal. I hardly get one bar of signal and H+ for the data.

Thanks
G

[Ashleigh_C]

Thanks for coming back to us @Gaulochan and I am so sorry to hear that. 

Does this happen with all phones or only yours? Have you been able to try the SIM in another handset at all? 

Thank you again.

[Gaulochan]

Hi,

Yes, I tested the sim on an iphone the results are same.

Kind regards
G

[Ashleigh_C]

Thank you for confirming @Gaulochan

Are you able to try rebooting the handset and seeing if the handset updates and improves at all?

Can you also confirm how long you have been experiencing this issue? 

Thanks again. 

[Gaulochan]

Hi Ash,

I have done all that and my phone software is up-to-date but still experiencing issue.

Thanks
G