on 09-01-2022 18:30
I have both a OnePlus 8t and 8 that are not receiving 5g signal even though the coverage shows full coverage indoor and outdoor.
on 09-01-2022 18:55
Are you on a 5G contract
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on 09-01-2022 20:29
on 10-01-2022 08:28
Good morning Dctyasuo,
Thanks for posting and welcome to the community. Sorry to hear of the signal issues. Please see here - that link should help.
Best,
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on 10-01-2022 17:16
on 10-01-2022 17:41
Hi, thanks for coming back to us.
I am sorry it's not worked. Please try this help link which should sort this out
Kind regards,
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on 10-01-2022 18:13
Done this aswell
on 10-01-2022 19:39
Thanks for coming back to me.
I've just seen this - https://forums.oneplus.com/threads/8-pro-5g-connectivity-does-not-work-on-virgin-mobile-uk.1494439/ - seems to suggest that phone won't work on 5G I'm afraid.
Best,
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