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O2 mobile bills not synced

Helpme222
Tuning in

Can somebody tell me why the 2 mobiles on my account are not showing on my latest bill. I asked O2 last month and then VM as it is down to them to sync the 2 mobiles to the one account. Can this be resolved please, another black mark for VM from me

2 REPLIES 2

Arissa_H
Forum Team
Forum Team

Hi Helpme222 👋🏼.

Thank you for posting and welcoming you back on to the community thread 😊.

Have you migrated from O2 to Virgin Media?

Is this a Volt sim which is not appearing on your bill?

Let us know we are here to help.

Thank you.

Ari - Forum Team


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enlli
Very Insightful Person
Very Insightful Person

O2 are not merging accounts at this time, so each one is separate and requires a different log in to My O2

That should change once the Virgin Migrations are complete

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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