Menu
Reply
mattyjc
  • 3
  • 0
  • 0
Joining in
199 Views
Message 1 of 4
Flag for a moderator

Number transferred to Oomph SIM

I transferred a Vodafone number over to an existing oomph SIM.  According to my Virgin Mobile dashboard the transfer happened (on the 2nd).  I was able to call my device (with the VM sim in place) on the 3rd, but was not able to get data.  The APN settings are different to those I found on the help page, but they appeared "grayed" and I was not able to edit them.   When I went back to it today the situation is the  same re: data, but additionally I am not able to connect to the Virgin network at all (if I go into Mobile network the message tells me it is unable to register on the network (either auto or manual selection).

Not sure were to start

0 Kudos
Reply
Alex_RM
  • 4.36K
  • 250
  • 332
Forum Team
Forum Team
140 Views
Message 2 of 4
Flag for a moderator

Re: Number transferred to Oomph SIM

Hi mattyjc

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues since transferring your number over.

 

What handset do you have please?

 

Alex_Rm 

0 Kudos
Reply
mattyjc
  • 3
  • 0
  • 0
Joining in
130 Views
Message 3 of 4
Flag for a moderator

Re: Number transferred to Oomph SIM

Hi Alex

I have a Samsung Galaxy S9

0 Kudos
Reply
Alex_RM
  • 4.36K
  • 250
  • 332
Forum Team
Forum Team
129 Views
Message 4 of 4
Flag for a moderator

Re: Number transferred to Oomph SIM

Thanks mattyjc,

 

I've popped you over a private message so I can get a few more details from you to help (purple envelope, top right hand corner)

 

Alex_Rm

0 Kudos
Reply