Number don’t work after porting

[kdog98]

Transferred from Vodaphone to virgin and my number don’t work after porting - tried all solutions as per other members with no joy- please help I really need to sort this ASAP

[John_GS]

Hi kdog98

Thanks for posting. Apologies about the porting issue. Is this for a mobile or landline? 

Best,

[kdog98]

Hi john

its mobile 

[John_GS · Accepted solution]

Thanks for coming back to us.

What phone do you have please?

Kind regards,

[kdog98]

Hi

iphone13 pro

[John_GS]

Thanks for confirming. When was the port date please?

Best,

[kdog98]

Today

Good news! Your PAC code has been confirmed, your contract with your last provider ends 23/11. If you've got any questions, go to www.virginmedia.com/switching

[John_GS]

Thanks for coming back to me and confirming.

Usually we do say it can take 24 hours for it to go through.

Can you also do the following on the handset;

Settings> Phone> My Number and ensure that number is updated to the ported number

Best,