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kdog98
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Number don’t work after porting

Transferred from Vodaphone to virgin and my number don’t work after porting - tried all solutions as per other members with no joy- please help I really need to sort this ASAP

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John_GS
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Re: Number don’t work after porting

Hi kdog98

 

Thanks for posting. Apologies about the porting issue. Is this for a mobile or landline? 

 

Best,

John_GS
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kdog98
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Re: Number don’t work after porting

Hi john

 

its mobile 

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John_GS
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Re: Number don’t work after porting

Thanks for coming back to us.

 

What phone do you have please?

 

Kind regards,

John_GS
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kdog98
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Re: Number don’t work after porting

Hi

 

iphone13 pro

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John_GS
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Re: Number don’t work after porting

Thanks for confirming. When was the port date please?

 

Best,

John_GS
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kdog98
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Re: Number don’t work after porting

Today

 

Good news! Your PAC code has been confirmed, your contract with your last provider ends 23/11. If you've got any questions, go to www.virginmedia.com/switching

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John_GS
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Re: Number don’t work after porting

Thanks for coming back to me and confirming.

 

Usually we do say it can take 24 hours for it to go through.

 

Can you also do the following on the handset;

 

Settings> Phone> My Number and ensure that number is updated to the ported number

 

Best,

John_GS
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