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Steven_L
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Message 11 of 15
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Re: Not receiving some texts

Thanks for coming back to us @PinkyPanther21.

 

I have been unable to find your account information via your community profile, I will drop over a private message so that we can pass account security and we can get this looked into further.

 

Regards

Steven_L

 

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ACW50
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Message 12 of 15
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Re: Not receiving some texts

This is my issue! I am the Not receiving some texts from one virgin mobile number. (Not on blocked list, nothing received since 12 March.)

Phone calls work, both ways. I can send text to that number but nothing received by text.

Other texts received OK.

 

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Steven_L
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Message 13 of 15
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Re: Not receiving some texts

Hi @ACW50

 

I will send over a private message to you now and we can confirm security and get this looked into further for you.

 

Regards

Steven_L

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PinkyPanther21
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Message 14 of 15
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Re: Not receiving some texts

So after interaction with Steven_L over a few days and trying lots of options on both mine and partner's phones, the issue is now resolved. The problem seems to be that after my partner enabled WiFi calling on his phone, I could no longer send text. This was resolved by me deleting the contact entirely on my phone and then setting up the contact again. Originally the contact had 3 different contact numbers listed, with mobile as the default and work/other also listed. Apparently this may be the cause of the problem. So implies contracts with multiple numbers don't work when the recipient changes to WiFi calling. Odd as phone contacts system still allows multiple numbers to be stored within each contact.

Katie_WT
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Message 15 of 15
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Re: Not receiving some texts

Thanks so much for popping back with you update @PinkyPanther21

 

Hopefully if other users are having this issue, your post will help then out - we do appreciate you posting with your resolution. 

 

Have a great weekend. 

Katie - Forum Team


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