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No service

For the last two dyaays I ha e no service. No signal at all... What is happening?

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Re: No service

Hi Jahrvis13, thanks for your post.

 

Sorry to hear you've been withour service for 2 days. 

 

Have you been able to check for related known issues on our service status page: virg.in/service? If you sign in from there you can also run tests on your equipment which may offer a solution.

If there's nothing communicated that could be causing the problem don't hesitate to let us know so we can take a further look.

 

Alternatively you can text our cable-care team on 07533051809 (Mon - Sat 8am - 8pm) or give us a call on 150/ 0345 454 1111.


Tom_F

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Re: No service

Assuming you're talking about no signal on a Virgin Mobile, have you checked for local faults with the EE checker? Virgin resell EE service under their own brand so known local issues should be listed on here..

https://myaccount.ee.co.uk/networkchecker/checkservice

Alternatively does your phone work ok in other areas, or other friends/relatives phones on EE/Asda/1p/PlusNet work in your area? (might help prove device vs network issue)

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