No incoming calls

[jacquiflay]

I am not receiving incoming calls. When people are trying to call they have a message saying network restricted. Please help

[Arissa_H · Accepted solution]

Hi Jacquiflay. 

Thank you for posting and welcoming you onto our community forums.

Sorry to see you are unable to receive incoming calls. 

Are all the numbers unable to call you, or only certain ones?

Can you please confirm exactly what error message you hear, if you can. 

Are you in the UK at the moment?

Please let us know, we will do everything to help.

Thank you.

[jacquiflay]

Hi Ari

it says ‘unable to connect call. This maybe because it’s disconnect. Or out of service’ 

warm regards

jacqui 

[jacquiflay]

Yes I am in the uk. As far as I know it’s all incoming calls

jacqui

[Reece_MH]

Hi jacquiflay 👋

Thanks for confirming, and providing the error message being given when attempting to call. I'm going to send you a private message so I can take a further look into this.

Please look out for it in the top-right, purple envelope.

Thanks,

[carolehardman24]

I am in the UK  I have been without incoming calls for over two weeks now a I tried ring the number and it keeps saying the number is not recognise 

[Natalie_L]

HI carolehardman42, 

Welcome to the community and thank you for posting. 

We are very sorry to hear you are not receiving incoming calls on your landline. 

Can you please confirm if your landline is connected to the Hub or the main socket?

Thanks,