on 26-04-2022 16:32
Have placed an order to be told being dealt with by back office team. Being told this happens to all new customers. Well I know this to be a lie as my partner placed order after me and has received her new phone, but guess what you can't speak to back office team
Answered! Go to Answer
on 26-04-2022 17:24
Hello @Annoyed2021,
Welcome, thanks for posting.
I am sorry for the issues with your order.
Is this for a new mobile phone?
Many thanks,
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on 26-04-2022 17:24
Hello @Annoyed2021,
Welcome, thanks for posting.
I am sorry for the issues with your order.
Is this for a new mobile phone?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 26-04-2022 17:33
Yes it is
Order number [REMOVED]
[MOD EDIT: Personal and private information has been removed from this post.]
on 26-04-2022 18:03
Hello @Annoyed2021,
Any personal information will be removed from the thread.
Thanks for confirming this, did you ask to see if you passed the credit check?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 26-04-2022 18:05
I was told when I placed the order in the phone that I had passed the credit check and then nothing.....
on 26-04-2022 18:09
Hello @Annoyed2021,
While I do appreciate the information you have sent to me, please do refrain from sending me a private message unless I have invited you. This can cause delays in responses.
I will send you a private message and get more details from you now, but in the future I would advice to wait for the agent to private message you first. But it is okay as you are probably not aware of this rule.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 29-04-2022 11:12
Placed an order several days ago and now order has been parked since been promised several times a phone call within 48 hours still waiting 5 days later Seema SLA agreements being missed left right and centre. Awful customer service
on 29-04-2022 11:26
Hi @Annoyed2021,
I do apologise for the ongoing issues with your order. I can see that you've been reaching out to one of my colleagues via private message regarding this. If you need further assistance, please reach back out to us there so we can assist you further.
Thanks,
on 29-04-2022 12:53
Well I still haven't heard anything from you
on 20-11-2022 20:07
Yeah, I'm having the exact same problem.
Been told my new order for a mobile phone is parked pending contacts being signed, then being told my order has been cancelled because the back office staff couldn't contact me.
I have received no call or message from the back office staff.