Virgin Media Community

[kirk1690]

My new ultimate ooph package was activated 8 days ago and I still haven't received an ultimate ooph mobile SIM card . I keep getting the 3 to 5 days brush .

[Sasha_W · Accepted solution]

Hi @kirk1690, 

Thanks for posting this on here and sorry you SIM card hasn't arrived. 

I will pop you over a PM so we can get this looked into for you and ordered. 

Thanks

[kirk1690 · Accepted solution]

All sorted , eventually got through to a sensible lassie on virgin mobile ,she said a Mobile account should have been created in my name obviously when I contracted to UO but it wasn't ,anyway everything sorted got my sky uhd fixed as well .,Cheers community for help .much appreciated

[Sasha_W · Accepted solution]

Hi @kirk1690, 

That's great to hear thanks so much for letting me know. 

 Glad to hear it's all been fixed, if you do have any further issues please do let us know and we are more than happy to help 🙂 
 

Thanks