I have received my S21 today that I had pre ordered on Saturday. But I never received the Galaxy Buds nor the Smart tag. Should these have been in the same parcel or do they come separately?
Once your new Galaxy S21, S21+, and S21 Ultra have been delivered and you’re all set-up, launch the Samsung Members app on your new phone.
Tap the Benefits tab and tap the pre-order claim banner. You’ll need the IMEI of your new phone to go through the claims process.
You’ll receive a confirmation of your claim via email. If the promotions team need any further information to process your claim, they’ll send you an email to move it forward. You’ll receive your gift via recorded delivery.
********************************** I work for Virgin Media - but all opinions posted here are my own
