No 5G option on SIM

[Mumblemiler]

Hi all,

Joined Virgin Mobile this week from Three as I have Virgin broadband and my wife is on Virgin too.

I have a Motorola G 5G phone which I've been using on 5G with Three with no problem at all. Have put new Virgin SIM in, and am only getting 4G+ (despite being in a 5G area) and there is also no option on the SIM to set preferred network type to 5G. Only options listed are 4G, 3G and 2G.

Particularly disappointed as I signed up to a 5G service and this is what is listed on my account.

Any ideas/help gratefully received.

[enlli]

Bad news I'm afraid. After some digging through past discussions it appears that at present Motorola do not support 5G on Virgin, ID mobile or Sky. It will require Lenovo ( Motorola maker) to produce the necessary carrier updates.

[Mumblemiler]

Well, that's frustrating and nothing mentioned on the FAQs when ordering as all it says is a 5G enabled device.

If I'd known that, I might have availed myself of a new phone instead of a SIM only plan.

[enlli · Accepted solution]

This from the Sky forum

https://helpforum.sky.com/t5/Sky-Mobile/No-5g-option-on-Moto/td-p/3628306

Seems its Motorola who are lax

[Mumblemiler]

Useful info on that thread. Thank you.