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New sim not arrived - no network coverage at all

Joining in

I had a text and email from Virgin on the 4/10 to say a new sim was being sent to me, I assume because of network changes. 
I have not yet received the new sim and received a text yesterday to say I had 7 days to change over my sim. Today it seems my network has been completely cut off. I need to receive the new sim urgently as right now I can’t use my phone…


Forum Team
Forum Team

Hello ZB9, thanks for posting on our help forum today.

Sorry to hear of the new SIM not received and that your older SIM stopped working, we do send these via Royal Mail usually however if posted back on 4/10 you should have it delivered by now. It's also odd that your old SIM stopped working before the 7 days time we advised.

We're eager to assist with this issue, I will send you a PM here shortly so we can sort this out as soon as possible.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.

Forum Team

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I have the EXACT same issue, and there is no way I can contact virgin

I have the EXACT same issue